Refund & Cancellation Policy
Last updated: 2026-05-03
At Ten Air Duct Cleaning, we take immense pride in the services we provide to our valued customers in Valrico, Bloomingdale, Brandon, Dover, Seffner, and beyond. Our commitment to excellence is reflected not only in the quality of our air duct and HVAC cleaning services but also in our customer-centric refund and cancellation policy. We understand that circumstances can change unexpectedly, and our goal is to offer a fair and transparent policy that ensures your satisfaction.
Cancellation Notice
To provide our services with the utmost precision and dedication, we request that any cancellations be communicated to our office at least 48 hours prior to the scheduled appointment. This allows us to reschedule and allocate resources effectively. Cancellations received with less than 48 hours' notice may incur a cancellation fee, as we strive to uphold our commitment to our technicians and other clients.
Partial Refunds
We understand that unforeseen events may necessitate a change in plans. Therefore, if you must cancel a confirmed appointment but notify us at least 48 hours in advance, you may be eligible for a partial refund. The refund will be processed minus any non-recoverable costs incurred by Ten Air Duct Cleaning in preparation for your service. For specifics regarding non-recoverable costs, please contact our customer service team.
Weather Delays
In the event that inclement weather conditions prevent us from performing the scheduled service safely and effectively, Ten Air Duct Cleaning reserves the right to reschedule your appointment. Our team will communicate any weather-related delays as soon as possible and work with you to find an alternative date. If rescheduling is not convenient, a full refund will be available for any prepayments made.
Unhappiness Guarantee
While we strive to exceed your expectations, we recognize that there may be occasions when our service does not meet your satisfaction. In such cases, please contact our customer service team within 7 days of your service. Our policy allows for a thorough review of your concerns, and if they are not resolved to your satisfaction, we offer the option of a complimentary re-service or a full refund, depending on the nature of your grievance. This guarantee underscores our dedication to ensuring each client in the Valrico, Bloomingdale, Brandon, Dover, and Seffner areas experiences the best in air duct and HVAC cleaning.
Process for Refunds
To initiate a refund request, please contact our customer service team via phone or email. Provide us with your service details and the reason for your request. Our team will guide you through the process and ensure that any approved refunds are processed promptly. Typically, refunds will be issued through the original payment method and may take 5-10 business days to reflect, depending on your financial institution.
Special Considerations
- Promotional Offers: Services booked under special promotions or discounts may have unique cancellation and refund terms, as detailed at the time of booking.
- Third-Party Booking: If your service was booked through a third-party platform, the refund and cancellation policy applicable might differ, and you may need to contact the booking platform directly.
Contact Information
For any queries related to our refund and cancellation policy or to discuss any concerns, please contact us at:
Ten Air Duct Cleaning
1420 W. Brandon Blvd,
Valrico, FL 33594
Email: [email protected]
Phone: (555) 123-4567
Our dedication to the homeowners of Valrico, Bloomingdale, Brandon, Dover, and Seffner is unwavering, and we are here to ensure your experience with Ten Air Duct Cleaning is nothing short of exceptional. Thank you for choosing us to care for your home’s air quality needs.